The Terms and Conditions must be followed. I will send item as soon as payment is recieved. I will send an email with a tracking number so you may track your product. I reserve the right to refuse service if the payment is not shipped. I reserve the right to not except payment and not ship the product if you are beligerent to me or my store. Everything in my store is handcrafted to the best of my knowledge and I will gureentee my products. If an item has been shipped that is busted please let me know. I will try to replace it if it is not replaceable I will send you an immediate refund. As I said my items are handcrafted and some crafts can't be duplicated.